Returns & Warranty

1. Returns & Warranty

1.1 Can I return my items?

That is allowed for most articles.

Customers have the legal right to register a product for return within 14 days of receipt without giving any reason. After this notification, the customer has ANOTHER 14 days to actually return the product.

At Industrieel Huys you even have a cooling-off period of 30 days, without us asking you any questions. You can then return your item to us within the stipulated period of 30 days, if you want to cancel this for any reason. Because we collect it from you ourselves, you have the full 30 days to return the product if you really wish.

Please note: some items are made to measure and on request, these items cannot be returned. On every product page it is stated in the return policy what is possible. So read this carefully.

1.2 Can I have my return collected?

Your return will be picked up by our courier as standard. If you have registered your return, you will receive instructions from us on how to return your item(s).

1.3 How do I return my items?

If you want to return an ordered item, please do so within 30 days. Report it to us through your account by sign in. Or you can also call, app or email us! Of course you can also use the chat.

If you have registered your return, you will receive instructions from us on how to return your item(s).

Returns are always free within 30 days.

1.4 Can I still cancel my return notification?

This is of course always possible. Let us know and we will ensure that we cancel the return.

1.5 How do I know if you have received my return?

As soon as you have registered your return, we will inform you of your return by e-mail.

1.6 How soon will I be refunded after returning?

As soon as the return product has been collected from you, we aim to transfer your purchase amount within 14 days.

 

2. Warranty & Repair

2.1 My item arrived damaged or broken

We will solve that as soon as possible. If possible, you can return the product and we will come and collect it ourselves, free of charge of course. You can report this to us by calling us on 085 - 13 04 419 or by emailing admin@industrieelhuys.nl

2.2 What about warranty? Am I entitled to that?

Hell yes. We guarantee quality and therefore that our products remain in good condition under normal use. If something breaks within the legal term, we can see how we can solve it. This can be a repair or that we will refund the purchase amount to you.