Delivery time & delivery
1.1 When will I receive my order?
Industrieel Huys does everything it can to meet the expected delivery time. In the unlikely event that we do not meet the expected delivery time, we will notify you. You will always see all current information via your Track&Trace. For some items, no track and trace is issued, but we work by appointment.
1.2 How long does the delivery take?
This depends on the product and whether it is in stock at our supplier. Because we work with European suppliers, we can guarantee a shorter delivery time. We usually deliver between 3 and 7 working days.
1.3 What delivery options do I have?
We work together with suppliers who can deliver your ordered products directly to your home or another location.
1.4 I have not received confirmation of my order
Log in viaMijn accountand check if the order is listed there. If that is the case, then the order has been received by us.
If you have not received a confirmation in your mailbox after ordering 60 minutes ago and the order is also not shown in your account overview, please contact customer service.
1.5 Can I still change my order?
Unfortunately this is not possible. You can still cancel the order and then place a new order with the changes you have. NB; this is only possible if the order has not yet been shipped.
1.6 What should I do if I accidentally ordered the same item multiple times?
If your order has not yet been sent to you, you can still cancel it and then order the correct item. If your order is already on its way to you, you can return it or even refuse it at the door.
1.7 How does ordering at Industrieel Huys work?
You can easily order from us via the webshop.
1. Add an item to your shopping cart and go to order.
2. Check your order for correctness as delivery address, name, price and any shipping costs and delivery date.
3. Make the payment. This can be done via iDeal, Bancontact, credit card, PayPal or, if offered, via postpay or installment payments, Apple Pay (if available) and Google Pay (if available).
You can also place your order by telephone. We will then create an order for you. Do you want to place an order for larger quantities? Please contact us by phone or email and ask about the possibilities.